Of course, you can also obtain assistance by contacting the brand’s customer support team, which can be reached via email or the live chat function. Although the page may not be as extensive as we would like it to be, it’s essential to note that the brand also offers safety tools, such as self-exclusion, which can be extremely useful. Gambling for more than a couple of hours at a time can be incredibly damaging to your mental health, and it’s always advised that you schedule regular breaks and timeouts. Because of this, we always recommend that every player carefully consider their budget, first and foremost.
Despite her completion of the verification process and multiple communications confirming the refund, the casino had not processed it. Support could be quicker, but if you like routine and crypto payments, then Luckygem casino might be a good fit for you. Help is available around the clock through live chat or by emailing email protected.
Banking services, such as Visa, Ethereum and Litecoin, are available for your very first deposit payment. Asking for help from customer support is easy at this casino. You can contact the customer support agent at or through the site contact form.
PLAY ON FACEBOOK
I found the platform loads quickly, though some slots from smaller providers took a few extra seconds to initialize. I recently signed up for LuckyGem Casino to see what this new 2025 platform offers. Yes, Luckygem provides a wide selection of betting options for many popular sports like football, basketball, tennis, etc. Luckygem has a web-based app that mobile casino users can download directly from the operator’s website. Luckygem supports several cryptocurrencies, for which the minimum deposit amounts can range between €20 and €30. Different options will be available to you, depending on where you register from.
Additionally, the brand features a solid lineup of instant crash games like Aviator, Cricket Crash, Speed Crash, Christmas Crash, and Crash Duel X, which provide players with simple rules and rewarding features. For starters, we suggest playing games from world-renowned software developers in the industry, such as Ezugi, Greentube, Habanero Systems, Quickspin, Yggdrasil, Pragmatic Play, Play’n GO, Playson, Relax Gaming, Wazdan, Thunderkick, Booming Games, Endorphina, and BGaming. They recommend setting deposit and time limits before you start playing, which I found helpful for managing my testing budget.
LuckyGem is a massive online casino that primarily welcomes players from the Netherlands, and promises to provide them with an unforgettable gambling experience by provding them with a competent library of online slots, live dealers, table games, crash games, and lotteries, all while featuring an extensive lineup of promotions and bonuses, as well as crypto availability. We evaluate online casinos based on user experience, game library, deposit and withdrawal options, bonuses as well as customer support. With the right bonus incentives, free spin bonuses are a type of casino bonus that allows players to spin the reels of a slot game a certain number of times without having to make a deposit. Finn and the swirly spin the welcome bonus includes a 100% match bonus up to €25 on the first deposit, the Agent Spinner Casino Real Money Bonus is a fantastic opportunity for players to win big and enjoy all the excitement of playing at a top-rated online casino. Similarly, players who are not aware of how much time they are spending on playing casino games are more than likely going to find themselves addicted at some point.
Luckygem Casino – Player’s withdrawal is cancelled and limited.
- A leading way the casino does this is through a process called Know Your Customer (KYC), which the casino is required to carry through based on the governing bodies’ guidelines.
- I played more cautiously after that big win, alternating between €0.40 and €0.60 spins.
- Only banking solutions that are completely secure and audited can be put to use at a licenced casino online.
- The welcome package offers €1,000 in bonus funds plus 125 free spins across your first deposits.
- Current promotions will be displayed at the top of the page so head over there to see what is active at the moment of inquiring about the online brand.
- Scroll to the Promotions page and click through to the welcome bonus to review the terms, expiry dates, and conditions.
Higher levels include personal account managers, increased withdrawal limits, and exclusive bonuses. New players can claim 40 free spins without making a deposit using the code LUCKYSPIN. The welcome package offers €1,000 in bonus funds plus 125 free spins across your first deposits. The platform also includes sports betting options, though I focused primarily on the casino games during my testing.
I found the claiming process simple, with the bonus credited automatically after my initial deposit. I tried several games including Sticky Lips and Home of Thor, which both ran smoothly on desktop and mobile. The slot collection dominates the game library, with titles ranging from classic fruit machines to feature-rich video slots. Instead, just make a qualifying deposit and trigger the specific bonus.
The visuals were sharp on both desktop and mobile, and I didn’t run into any technical issues during gameplay. I started with €0.50 spins to get a feel for the game’s rhythm and volatility. I decided to test Sticky Lips with a €40 budget and ended up playing for about 35 minutes.
Thank you in advance for your time. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Centre. I am glad that our involvement played a significant role in resolving the situation, and you have received the funds.
Please forward the request for a refund originally addressed to the casino to my email at email protected Casino.Guru will never ask for payments or access to your accounts to complete KYC. This casino has been telling me for months that they will refund me, but I still haven’t received anything
Because if you tell me yes, you may be the only company on the planet that this happens as I play in over 20 casinos? There, you will also see the exact amount that was credited to your account after completing the wagering of your free spins. The amount of your bonus after completing the free spins wagering was 8.9 EUR.
Luckygem Casino Welcome Bonus
Check the comprehensive oveview of totally free spins presented to you at present and claim the bonus offers that make you truly excited. Both deposit match funds and bonus spins are included in the welcome offer. Plus, yes, you can get casino bonuses at Luckygem. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026
We are extending the timer by 7 days. We would like to ask the casino to reply to this complaint. I’m currently awaiting feedback from the casino team regarding my latest questions, which should help shed more light on what happened. While the sequence of events differs somewhat from how you previously described it, this amount plays a key role in the matter. I have shared my thoughts on the appropriate step in the email and am looking forward to your timely response. Based on my current understanding—although the evidence is presented in a somewhat unclear format—it does appear that the player’s winnings were capped on two separate occasions.
We truly understand that this limitation can be disappointing, but please note that these rules are clearly stated in our Terms & Conditions and are applied consistently to ensure fairness for all players. This means that even after completing the wagering requirements, the maximum sum eligible for withdrawal is limited by this rule. The maximum withdrawal amount from funds granted from a bonus is calculated as the bonus amount (€8.90) multiplied by x50, which equals €445.00. Please could you let me know here the amount of money was the bonus you gave me and what are the requirements?
Online Casino Reviews
Every Thursday, live casino players at Luckygem can get a casino reload bonus of luckygem casino 100% up to €500. Newly registered players at Luckygem are eligible for a casino welcome bonus that can match their first four deposits. The most valuable option is the welcome package, which is divided into several deposits, while other bonuses are more suitable for loyal players. Luckygem offers different casino bonus options, which include welcome offers, high roller bonuses, sportsbook bonuses, reload offers, etc.
Evolution Gaming
Luckygem Casino accepts over 30 cryptocurrencies for deposits and withdrawals, including Bitcoin, Litecoin, Ethereum, and Tether. The operator uses SSL and other advanced technologies to secure its platform and keep players safe. Although a new online casino, Luckygem has impressed us with its offerings.
Luckygem Casino Withdrawal Review 2026
Nonetheless, the casino offers free transaction processing. These casino payment options include credit/debit cards like Visa, e-wallets like Skrill, and cryptocurrencies like Ethereum. Remember to deposit €20 or more to claim the welcome bonus. In addition to regular promotions, Luckygem Casino has a VIP Club for incentivising players. Every Monday, you can claim 100 free spins casino offer on the Le Bandit slot from Hacksaw. Most of its offers can be claimed with as little as a €20 deposit.
- Check the comprehensive oveview of totally free spins presented to you at present and claim the bonus offers that make you truly excited.
- The maximum bet amount in the first deposit bonus is €1, while other offers allow a maximum bet of €5.
- Common denominators of all these games are their simplistic rules and potentially high winning potential.
- Doing that will trigger a routine process to verify your request for withdrawal.
- The same also applies to table games, where plenty of blackjack, roulette and baccarat titles are available.
- The deposit and withdrawal process at Luckygem Casino is straightforward, as multiple fiat-based and cryptocurrency options are available.
- The games in Luckygem Casino come from regulated enterprises.
That would be customer support that operates via live chat and email. Yes, the operator has come up with several bounties for new gaming enthusiasts and for regular customers. Of course, there are wagering requirements attached to it so make sure you check what they say.
I have been playing online casino for 20 years I am registered in over 25 companies first time such an excuse and treatment The player from Greece faced withdrawal issues after winning €4,000, following a series of deposits and playing under a welcome bonus. Crown casino accommodation deals melbourne naturally, and provide generous bonuses and promotions to both new and existing players. But the best part of playing at the top live roulette casinos is the chance to win big, this is a great pokie. A slots-based social game, Lucky Gem Casino allows players to pull the lever in seven games of chance based on popular PopCap franchises, including Bejeweled, Bookworm, Chuzzle and Zuma. We independently conduct the industry’s most strict tests on casinos, bonuses, banking methods, and withdrawals to provide reliable insights.
Furthermore, there are several other categories that members of the casino might find appealing and they involve popular, new, feature buy, jackpots, VIP, others, high roller and dice games. At LuckyGem Casino, the brand offers players the opportunity to join the VIP loyalty program, but first, they must prove their loyalty. Lastly, you can delve into the impressive library of lottery and specialty casino games like Scratch Bronze, Ice Scratch Silver, Jogo do Bicho, Eggstra Cash, Love Is All You Need, Shave The Beard, and Shave The Sheep.
To log in in the future, simply use your registered email and password or again your Apple or Google account. Quick signing up is also possible with an Apple or Google account. You’ll fill out a few simple online forms with your personal information such as email address, password and currency.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The reasons you cite in your refund request don’t represent a valid reason for us to ask the casino to refund you, as we are unable to ask online casinos for a refund due to licensing reasons.